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Policies

SEASIDE INN AND OCEAN HOUSE HOTEL POLICIES

Guest Policies and Procedures

CHECK-IN
For the 2021 season guests will check themselves in. Check-in is from 3:00 PM on and check-out is no later than 10:00 AM.

Parking in the parking lot in front of the Seaside Inn during your stay is included in the room rate. Overflow parking is behind the Ocean House Hotel to the left. Ocean House guests park behind the Hotel to the left, also included in the stay.

When you arrive at the Seaside Inn and Ocean House Hotel you will find a number of lockboxes beside the entry door. They are each labeled with a room name and you will be provided with a code to open the lockbox for your room. You will need to know the name of your guest room, it is in your confirmation email. To open your lock box set the dials to your code, pull down the switch and the lockbox will open. The key inside will open the front door as well as the door to your room. If you have difficulty getting into the inn please call our overnight number, 207-542-7040.

There will be no staff available to assist with luggage. Document printing, technology trouble-shooting, use of a land line or ice will not be available. State of Maine Guidelines prevent us from accepting walk-ins this year. Our library will not be available to guests this year and self-serve coffee cannot be offered. Please be aware that since the Seaside Inn was built in 1850 and Ocean House in 1820 they are grandfathered and are not ADA compliant. We do not have an elevator or air conditioning, each guest room does have a fan. In response to COVID-19 concerns our housekeeping staff is not allowed to enter your room to refresh it or for any other reason during your stay.

In case of emergency please dial 911. If you have a non-emergency issue that requires law enforcement or Seaside Inn management please see the local directory printout in your room.

Please observe and respect quiet hours at the inn from 9 PM to 9 AM.

CHECK-OUT
Before you check-out please remove the linens from the bed by folding them inward. Place in the large trash bag that has been left on the dresser. Place all towels, used or not, in the large trash bag as well. Remove all items from the refrigerator and freezer. Place all trash in the waste baskets, do not leave any trash around the room. Tie up the bags. We ask that you do not move any furniture in your guest room.
Please lock your guest room door and return the key to the lockbox when you check-out.

DIRECTIONS TO THE SEASIDE INN
From Rte 1 in Thomaston, take Rte 131 14.1 miles until it ends in Port Clyde. Bear to the right onto Cold Storage Road. We are across from the Port Clyde General Store, our driveway is on the right. Parking is in front of the inn, follow the stone walkway on the right to the entry door.

COVID-19 POLICIES
Staff at the Seaside Inn and Ocean House Hotel are following cleaning and safety procedures laid out in the State of Maine’s COVID-19 Prevention Checklist, Industry Guidance for Lodging. The procedures are designed to help keep guests and staff healthy. Employees are required to wear cloth face coverings and follow the cleaning guidelines specified here: https://www.maine.gov/decd/checklists/lodging. All staff and guests are requested to maintain a distance of six feet apart from others not in your party. Guests are also required to wear cloth face coverings in common areas indoors and when social distancing is not possible outdoors.

LOST/UNRETURNED KEY POLICY
Please return your room key to the lockbox for your guest room prior to departure. If your room key is lost, your credit card will be charged $50 to cover the cost of replacement.

ADDITIONAL CHARGES
A. There is a $25 charge for each additional person (more than 2/room) age 3 and above in a room per night. Sunset, Quarter Deck and The Captain's Cabin accommodate a third person on a twin size roll-a-way bed. The Crew's Quarters has a full bed and 2 twin beds. Hupper Island has a queen bed and a twin bed. Brothers has 2 queen beds. Teel Island has 2 queen beds and a twin size daybed. Limited availability.
B. We are a dog-friendly hotel. Please see pet policy below.
C The property and all rooms are non-smoking. The credit card on file will be charged $200 per day if any evidence of smoking is found in the unit.
D. Guests will be responsible for damage to their room or furnishings arising out of their negligence.

ADVANCE PAYMENT
Full payment is due at the time of booking. Acceptable methods of payment are MasterCard and Visa.

Rates do not include 9% Maine Lodging Tax.

CANCELLATION POLICY:
The Seaside Inn/Ocean House Hotel have a zero tolerance cancellation policy. As a small, seasonal business cancellations affect us greatly. Should you choose to cancel your reservation you will forfeit your deposit. Bookings made during the COVID-19 pandemic are subject to the same policy. The only exception to this policy is if the State of Maine executive order changes, banning out-of-state visitors. Your reservation will be cancelled with a full refund.

Rates, policies and rooms are subject to change and vary during high impact periods and special requests.

By signing and returning the attached electronic document you are agreeing to the policies as listed before you. Guests will be required to provide a copy of their license, passport, or official state-issued ID with photograph, attached to the electronic document, a copy of which will be held on file.

SOCIAL MEDIA & ADVERTISING
Occasionally we will be taking photographs for use on Social Media and in our advertising, please print/sign here if you do not want your photo taken for social media and advertising purposes:

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PRINT SIGNATURE

DOG POLICY
The Seaside Inn and Ocean House Hotel are dog friendly properties.

We welcome service animals in all areas open to guests. A service animal, for this purpose, is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.

A maximum of two dogs are allowed in each room. A nonrefundable charge of $35 per non-service dog will be applied to your account per night.
• All dogs left alone in a room must be secured in a kennel/crate.
• All dogs are expected to be well-behaved and under control at all times, either by means of a halter, leash, tether or containment (e.g. crate). Or if a Service dog by voice or hand commands.
• The dog must behave in a nonaggressive manner at all times.
• The dog must not be disruptive.
• You are responsible for the care and behavior of your dog.
• It is your responsibility to provide others with information regarding interactions with your animal, such as “please ask before petting or speaking to” your dog.
• You are solely responsible for your dog’s behavior towards other dogs, guests, invitees and our staff.
• We reserve the right to ask you to remove any dog from the premises if it misbehaves or is uncontrolled.
• You are responsible for cleaning up after your dog anywhere on our premises or grounds. Should there be soiling or damage to property caused by you or your dog, there will be a service charge equal to the greater of $100 or the cost to fix the damage. By bringing your dog with you, you consent to us charging any such cost to your credit card.
No pets or animals other than dogs are permitted upon the premises.

Vaccination Certification
I certify that my/our dog(s) has/have received all appropriate and current (including rabies) vaccinations.

____________________________________________/______________________________________________
Print Signature

We reserve the right to decline accommodations to persons who do not follow our “Guest Policies and Procedures”. Please review your confirmation email carefully and advise us immediately of any inaccuracies. (207) 372-0700.

All guests other than those from Maine, New Hampshire and Vermont or who are out-of-state essential workers must complete the State of Maine Certificate of Compliance, below, and return it with this document.

Thank you for adhering to our policies. Relax, make yourself at home and enjoy your stay at the Seaside Inn/Ocean House Hotel in beautiful Port Clyde, Maine.

Car Make/Model_________________________ Plate#__________________________

Signature ______________________________ Date___________________________



ARRIVAL TIMES
3:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A 100 percent deposit is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 2 and under stay free. Pets are welcome. DOG POLICY The Seaside Inn and Ocean House Hotel are dog friendly properties. We welcome service animals in all areas open to guests. A service animal, for this purpose, is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. A maximum of two dogs are allowed in each room. A nonrefundable charge of $35 per non-service dog will be applied to your account per night. • All dogs left alone in a room must be secured in a kennel/crate. • All dogs are expected to be well-behaved and under control at all times, either by means of a halter, leash, tether or containment (e.g. crate). Or if a Service dog by voice or hand commands. • The dog must behave in a nonaggressive manner at all times. • The dog must not be disruptive. • You are responsible for the care and behavior of your dog. • It is your responsibility to provide others with information regarding interactions with your animal, such as “please ask before petting or speaking to” your dog. • You are solely responsible for your dog’s behavior towards other dogs, guests, invitees and our staff. • We reserve the right to ask you to remove any dog from the premises if it misbehaves or is uncontrolled. • You are responsible for cleaning up after your dog anywhere on our premises or grounds. Should there be soiling or damage to property caused by you or your dog, there will be a service charge equal to the greater of $100 or the cost to fix the damage. By bringing your dog with you, you consent to us charging any such cost to your credit card. No pets or animals other than dogs are permitted upon the premises. Vaccination Certification I certify that my/our dog(s) has/have received all appropriate and current (including rabies) vaccinations. ____________________________________________/______________________________________________ Print Signature

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

COVID-19 UPDATE:
The State is exempting residents from the following states from the testing and 10-day quarantine requirement for travel and lodging: Vermont and New Hampshire. People who are not from Maine or exempted states must complete a Certificate of Compliance form indicating they have received a negative COVID-19 test result, that they will quarantine in Maine for 10 days, or that they have already completed their quarantine in Maine.

ARRIVAL TIMES 3:00 PM OR LATER
During the 2021 season guests will check themselves in any time after 3:00 PM.